Refund Policy
This policy applies to purchases of Alexandra Trust plans and credits, processed by Paddle.com as Merchant of Record.
1. 14-day guarantee on your first payment
If you are not satisfied, you can request a full refund of your first subscription payment within 14 days of purchase, provided you have used no more than one credit.
2. Failed sources
If a source fails and the related part of a report cannot be delivered, the corresponding credit is returned to your balance automatically.
3. Renewals and cancellation
You can cancel anytime from your account; you keep access until the end of the paid period. Renewal payments are not refunded once the new period has started, except where required by law or in case of a billing error.
4. Extra credits
Unused extra credits can be refunded within 14 days of purchase. Credits already used for a delivered report are not refundable.
5. How to request a refund
Write to [email protected] with your account email and order number, or contact Paddle through the link in your receipt. Approved refunds are returned to the original payment method, usually within 5–10 business days.
6. Statutory rights
Nothing in this policy limits rights you have under the consumer law of your country.